Agent/e relation client CFC

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  "activities": "En tant que spécialiste du dialogue avec la clientèle CFC, tu travailles dans les centres de clientèle d'entreprises de services telles que les entreprises de télécommunication, les banques, les assurances, les entreprises de transport ou les entreprises de médias, où tu dois toujours être au courant des technologies et des produits les plus récents et où tu travailles souvent dans un environnement mouvementé.\n\nDans le métier d'agent/e relation client CFC, tu es chargé(e) de téléphoner aux clients. Il s'agit de répondre à leurs questions, de résoudre leurs problèmes ou tout simplement de leur donner des informations.\n \nUne autre tâche importante est la vente. Pour cela, tu présentes aux clients des produits ou des services qui correspondent à leurs besoins et tu les convaincs de leurs avantages.\n \nTu es également le premier point de contact pour les clients qui souhaitent passer des commandes ou poser des questions. Tu les reçois et veilles à ce qu'elles soient traitées correctement et efficacement.\n \nEn tant que spécialiste du dialogue avec la clientèle CFC, tu conseilles également les clients. Tu les aides à prendre la bonne décision en leur donnant toutes les informations nécessaires et en répondant à leurs questions.\n \nEnfin, tu établis également des offres pour les clients. Ce faisant, tu réponds à leurs besoins spécifiques et tu t'assures que l'offre est attractive. Parfois, tu mèneras aussi des entretiens pour en savoir plus sur les besoins et les souhaits des clients.",
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